Gu99's Terms and Conditions

01 General Terms & Conditions

Gu99 is an online gaming platform offering a range of gaming services for players in Bangladesh and internationally. These terms and conditions apply to visiting the website, creating an account, playing games, and conducting any financial transactions .

It is your responsibility to read and understand these terms. If you do not agree with any part of them, please do not use gu99.

• These terms and conditions are provided in Bengali, and the Bengali version shall be considered the definitive text.
• Gu99 reserves the right to amend these terms and conditions at any time.
• Updated terms take effect from the moment they are published on the website.
• Continued use of the platform constitutes acceptance of the updated terms.

02 Account Register

The following conditions must be met to open an account with gu99:

• You must be at least 18 years must be.
• All information provided at registration must be truthful, accurate, and complete.
• Only one account may be opened per person or per device within a household.
• You are responsible for keeping your password confidential and must not share account access with any third party.
• The mobile number or email address linked to your account must be your own.

After registration, gu99 may request KYC (Know Your Customer) verification. This process may require submitting a photo of your national ID or passport. Withdrawal options may be limited until verification is complete.

03 Deposits & Withdrawals

Gu99 handles financial transactions through Bangladesh's popular mobile banking services. Terms and conditions for deposits and withdrawals:

• Minimum deposit amounts and methods are subject to change; check the current limits on the platform's payment page.
• The mobile number used for deposits must be your own registered number.
• Depositing from a third-party account is strictly prohibited.
• Withdrawal processing typically takes between 1 and 72 business hours.
• KYC verification must be completed before any withdrawal.
• For suspicious transactions, gu99 reserves the right to hold payment pending verification.

04 Bonuses & Promotions

Gu99 regularly offers various bonuses and promotional deals. Please read the following conditions carefully before claiming any offer:

• Each bonus has its own Wagering Requirement that must be met before a withdrawal can be made.
• The welcome bonus applies only to the first deposit of a new account.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement has been completed.
• Attempting to claim the same bonus more than once may result in account termination.
• Gu99 reserves the right to withdraw or modify any bonus at any time.
• VIP and loyalty program points may only be redeemed through designated methods.

05 Gaming Rules

All games on gu99 are powered by certified Random Number Generator (RNG) technology, audited regularly by independent third parties. Terms governing gameplay:

• Game outcomes are determined by RNG and are entirely impartial.
• If a game is cancelled due to a technical error, all bets placed in that round will be refunded.
• The dealer's decision in Live Casino games is final.
• Game sessions are automatically saved if your internet connection is lost.
• In the event of any in-game dispute, gu99's log data will be considered the definitive evidence.

Separate rules apply to Sports Betting, detailed in the betting section. Specific rules for Live Casino, slots, and bingo games can be found on their respective game pages.

06 Prohibited Activities

The following activities are strictly prohibited on gu99 and may result in account termination as well as legal action:

• Using automated bots, scripts, or software to play games.
• Using the platform for money laundering or any other form of illegal financial activity.
• Creating multiple accounts to claim bonuses or other benefits.
• Attempting unauthorized access to another user's account.
• Attempting to breach or exploit any security vulnerabilities in the platform.
• Harassment of other players or posting hateful comments.
• Unauthorized use of gu99's intellectual property (logos, designs, content).

07 Account Closure & Suspension

Gu99 may temporarily suspend or permanently close an account in the following circumstances:

• In the event of any breach of these terms.
• Failure to provide a national ID or complete age verification.
• If an account has been inactive for an extended period (12 months or more).
• If a suspicious or unusual transaction pattern is detected.
• At the user's own request (self-exclusion).

You may close or temporarily suspend your account at any time by contacting the support team. You will be given the opportunity to withdraw your verified balance before closure, though this may not apply in cases of terms violations.

08 Privacy & Data Protection

Gu99 takes the protection of your personal information seriously. A summary of our data policy:

• Your personal information is used solely for service delivery and legal compliance purposes.
• Your information is never sold or shared with third parties, though it may be disclosed to authorities if required by law.
• All data is protected with TLS 1.3 encryption.
• For more details, visit our Privacy Policy View page.

09 Limitation of Liability

Gu99 is not liable for compensation in the following circumstances:

• If a game session is interrupted due to internet connectivity issues or a problem with the user's device.
• If the user's password or account credentials are compromised by a third party.
• If a transaction is delayed or fails due to a third-party payment provider.
• If services are disrupted due to natural disasters or other force majeure events.

Gu99 strives to maintain the highest standards, but service interruptions may occasionally occur due to technical reasons. In such cases, liability is limited to the value of the transaction directly involved.

10 Dispute Resolution

Should any dispute arise between gu99 and a user, it will be addressed through the following process:

• Step 1: Submit your complaint directly to our customer support. Most issues are resolved within 48 hours.
• Step Two: If unresolved by support, escalate to the management team.
• Step Three: Mediation through a neutral third party when necessary.

In any dispute, gu99's server logs, transaction records, and game history will serve as conclusive evidence. If a user's claim is substantiated, appropriate compensation will be provided.