Gaming is for fun — not stress. gu99 believes that with the right habits and boundaries, gaming can be a healthy form of entertainment. We're here for you.
Gu99 is more than a gaming platform — we are committed to building a culture of safe and responsible gaming.
You can set your own deposit limits on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately.
Use the session timer and reminders to track how long you've been playing. Take an automatic break once your set time is up.
If you need to clear your head, you can voluntarily take a break from 24 hours up to 6 weeks. Your account will be inactive during this time.
If you feel your gaming is out of control, you can exclude yourself from the platform for a minimum of 6 months or permanently. This is the most effective step you can take.
Age verification is strictly enforced at registration on gu99. There is absolutely no way for anyone under 18 to open an account.
If you're experiencing any issues related to gaming, our support team is available 24/7. Get help safely, without judgment.
Gaming is a form of entertainment — just like watching a film or catching up with friends. But like any leisure activity, it can have a negative impact on your life when it becomes excessive. Responsible gaming means knowing your limits, staying within your budget, and playing for enjoyment.
At gu99, we believe every player has the right to play in a safe and controlled environment. That's why we don't just offer games — we've built a platform where you stay in charge of your own gaming experience.
The core principles of responsible gaming are: never chase losses, never bet with borrowed money, and never let gaming take priority over family or work. Following these three simple rules keeps gaming a healthy hobby.
Online gaming is growing rapidly in Bangladesh, with players of all ages spending more time on online platforms. In this environment, gu99 wants every player to game consciously and responsibly. By using our responsible gaming tools, you can make sure gaming has a positive role in your life.
Remember — no bet comes with a guaranteed win. Game in a way that keeps your daily life unaffected even when you lose. Only wager what you can afford to lose. That mindset is the foundation of responsible gaming.
Gu99's Responsible Gaming policy is developed in accordance with international gaming commission guidelines.
Warning: Signs of Problem Gaming
If you notice any of the signs below, take a break and reach out for support right away.
Chasing Losses by Playing Repeatedly
Avoiding family or friends because of gaming
Difficulty focusing on work or studies
Borrowing or taking on debt to place bets
Feeling restless or irritable when not gaming
Being dishonest about how much time and money you spend on gaming
For mental health support, contact the Kaan Pete Roi helpline: 01779-554391 (For reference purposes only)
Ask yourself the questions below. If you answer "yes" to most of them, it's time to seek help.
Are you hiding how much BDT you're spending on gaming from your family?
Are you unable to stop gaming even after promising yourself you would?
Is gaming negatively affecting your work, studies, or relationships?
Are you chasing losses by placing bigger bets to recover what you've lost?
Do you feel moody or uncomfortable when you're not gaming?
Have you borrowed or considered borrowing money from someone to fund your gaming?
Are you continuing to play even after you've exceeded your set time or budget?
Is gaming affecting your sleep, diet, or physical health?
If you answered "Yes" to more than 3 questions, please contact our support team or consider using the self-exclusion feature.
Gu99 puts you in full control of your own gaming experience.
Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases require a 7-day waiting period.
Your session will end automatically once you reach your loss limit. It's as secure as your bank account.
Decide in advance how long each session will last. You'll be automatically logged out when the time is up.
Take a voluntary break of 24 hours to 42 days. You will not be able to log in during this period.
Exclude yourself from the platform for 6 months, 1 year, or permanently. Permanent exclusion cannot be reversed.
View a detailed report of your gaming history, total spending, and time spent — any time you like.
Log in to your gu99 account and click on the profile icon.
Go to Settings and select the "Responsible Gaming" option.
Set your preferred deposit, time, or loss limits.
Set your limits and play with peace of mind — gu99 takes care of the rest.