Gu99's Privacy Policy

01 Introduction

Gu99 is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right, not just a legal obligation. This Privacy Policy explains what information we collect when you use the gu99.fun website and related services, why we collect it, and how it is used.

This policy applies to all gu99 services — including website browsing, account registration, gameplay, financial transactions, and customer support interactions. By using our platform, you agree to the terms set out in this Privacy Policy.

02 What data we collect

Gu99 collects three types of data — information you provide directly, data collected automatically, and information received from third parties.

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential Address
• National ID card or passport (for KYC verification)
• Payment method details (mobile banking number)

• IP address and device information
• Browser type and operating system
• Login times and session information
• Game History & Betting Patterns
• Cookies and local storage data

03 How Your Information Is Used

Gu99 uses your information only for specific, legitimate purposes. We never use your data for anything beyond those purposes without your consent.

• Service Delivery: For account creation, transaction processing, and game management.
• Identity Verification: For KYC processing and age verification.
• Security Assurance: To prevent fraud, detect money laundering, and maintain platform security.
• Customer Support: To resolve issues and provide customer support.
• Legal compliance: To comply with regulatory authority requirements.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Promotional Communications: Promotional offers and bonus information are sent only with your consent.

04 Information Sharing & Disclosure

Gu99 does not sell your personal data to third parties. However, there are certain circumstances where data sharing may be necessary:

• Payment Providers: Required information is shared with the mobile banking provider to process your transaction.
• KYC verifier: With approved verification agencies to confirm your identity.
• Law enforcement: To relevant authorities when required by court order or legal obligation.
• Cloud service providers: For data hosting and backup purposes, in compliance with our Privacy Policy.
• Anti-fraud system: With approved analytics services for fraud prevention purposes.

In any circumstances beyond those listed above, we will obtain your explicit consent before sharing your information.

05 Cookie policy

Cookies are small text files that our website stores in your browser. gu99 uses the following types of cookies:

You can disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

06 Data Retention & Deletion

Gu99 retains your data only for as long as necessary or required by law. Our retention policy:

• Financial transaction records are retained for up to 7 years after account closure to meet legal requirements.
• Data associated with inactive accounts is automatically reviewed after 12 months.
• Once marketing consent is withdrawn, such communications will stop immediately.
• Personal data will be deleted upon your request, though certain information may be required to be retained for legal reasons.

07 Your data rights

Gu99 fully supports the following rights regarding your data:

08 Child Protection

Gu99 is a service strictly for adults aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

• Age verification is carried out at the point of registration.
• If we become aware that a minor has created an account, that account will be suspended immediately and all associated data will be deleted.
• If you believe your child is using gu99, please contact us immediately.

09 Security Measures

Gu99 follows the highest industry standards to protect your information. Our technical and organizational security measures include:

• Encryption: TLS 1.3 is used for all data transmission, and AES-256 encryption is applied for storage.
• Firewall: Multi-layer firewall and DDoS protection.
• Two-Factor Authentication (2FA): OTP system for additional account security.
• Regular Audits: Regular security audits and penetration testing by third-party specialists.
• Staff training: Regular staff training on data protection practices.
• Access control: Only authorized personnel have access to specific data.

In the event of a security breach, we will notify affected users and the relevant regulatory authorities within 72 hours.

10 Policy Updates

Gu99 may update this Privacy Policy as needed. When changes are made:

• Notifications will be sent to your registered email address before any significant changes take effect.
• The date of change and version number will be clearly stated on this page.
• Continued use of the platform after a policy change will be considered acceptance of the updated terms.
• If you do not agree to the changes, you may close your account at any time.

11 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Support: FAQ page get help from
• Response Time: Typically within 2–5 business days

We take every request seriously and work to resolve it as promptly as possible.